Terms and Conditions

"We/us" Means “Trip Etc Ltd”
"Booking" Means any holiday, accommodation, or activity advertised by us.
"You" Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
"Supplier" Means the company or person that is holding or providing the booking or any part of it. "Price" Means the total cost of the booking.

Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and one of our directors.

Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.

Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies us against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.

Deposits & Payment
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable and non transferrable. The final balance is to be paid no less than 56 Days (eight Weeks) before the date upon which your booking is due to start. Failure to pay by this date will result in a £10.00 per person late payment charge. If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the booking.

Payments can be made with a valid Credit/Debit Card, a payment link or bank transfer to us where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.

Financial Protection
“Trip Etc Ltd” is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations'' all passengers booking with “Trip Etc Ltd” are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and is held within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD.

Cancellation by us
We may cancel the booking or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the booking for any reason; If changes you wish to make to the booking means it is uneconomical or impractical to hold the booking. If we cancel the whole of the booking we shall use our best endeavours to rearrange the booking on a mutually convenient date, or provide a refund to you of the cost to us for the booking. We shall be under no further liability to you for cancellation of the booking or any part of it.

Cancellation by you
You may cancel your booking within 14 Days of paying the initial deposit, however, the initial deposit is non-refundable. After 14 Days you may cancel your booking, however, all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. After 7 Days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. If you cancel with us more than Three Weeks in advance of the travel date then the cancellation fee is a minimum of 35% of the total booking cost, or the total amount paid to us at that time on the booking. If you cancel with us within one week of the travel date then the cancellation fee is 100% of the total cost of the booking.

Failure to provide a booking
If, due to reasons beyond our control, a booking is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative booking and if this does not prove possible, a refund to you of the cost to us for the booking.

Meals
Breakfast is not included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed upon arrival at your accommodation (this may be hot or cold regardless of your quotation). Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to us, or the venue as required. If a pre-order has not been completed, we accept no liability for meals not provided or delays in providing the meals for you. You will not automatically be sent any menus and menus may be of limited choice from a set-menu for groups. We will endeavour to meet any specialist dietary requests for any member of your group, but cannot guarantee these requests. We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability.

Alterations and Surcharges applied by us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the booking (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If we deem the changes are, so substantial as to materially alter the booking and you are unwilling to accept them then you may cancel the booking and we will give a refund of the cost of the booking to us. Surcharges may be applicable where a booking requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the booking of which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking (including accommodation) is number dependent.

Alterations requested by you
Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. We shall try to accommodate any reasonable changes you wish to make to the booking. If you wish to increase or decrease the number of persons participating in the booking you may do this up to six weeks prior to the date upon which your booking is due to start. Amendments after that date will incur our administration charge of £10.00 per person. Changes such as arrival / departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the booking.

Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the booking. If you breach these obligations we may cancel or curtail the booking or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for bookings involving travel by land, sea, or air) before the booking.

Our Obligations
We shall take reasonable care and skill in arranging the booking and comply with all applicable laws in relation to the booking; wherever possible, re-schedule the booking instead of cancelling or offer a refund to you of the cost to us of the booking. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.

Customer Feedback
If you have a problem whilst you’re on holiday then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the booking. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the booking and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.

Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.

Jurisdiction
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.

Changes to our Terms and Conditions
We reserve the right to amend our terms and conditions without prior notification. When it is necessary for changes to be made, we will notify you if you have a booking with us. All reservations will abide by the amended terms, with the exception of reservations already made prior to changes.